We are specialists in the development, implementation and monitoring of Customer Experience metrics in Brazil.
By looking from outside in, we seek to incorporate a customer’s perception of the companies’ internal processes in order to increase satisfaction and profitability.
Our work is to create and manage performance metrics to generate specific actions to improve customer experience.
SAX, making the difference
HERE CURIOSITY IS ENCOURAGED, TRANSPARENCY IS KEY, NONCONFORMITY IS WELCOME AND CHEERFULNESS IS A CONSTANT!