Solutions

MEASURE AND IMPROVE EACH CONTACT POINT, BASED ON WHAT IS MORE IMPORTANT FOR THE CUSTOMER’S EXPERIENCE.

METRICS AND AUDITS

icone-cliente-misterioso

MYSTERY SHOPPING

Our mystery shoppers - or secret shoppers - can go places where you can not. And what’s best: at the same time throughout the country. This is only possible because we work with over 45 thousand ordinary people.

icone-auditoria-operacoes

OPERATIONAL AUDIT

Our audits are nationwide - our auditors go wherever your stores are. Our audits are designed to identify noncompliances at the point of sale, especially regarding the physical and operational aspects.

OUR ASSOCIATIONS

MSPA

Global association formed by companies providing Mystery Shopping services.

We help organizations map contact points and improve their operational performance, SEEKING SALES AND PROFITABILITY GROWTH.