We are a research and consulting company, leader in the development and implementation of customer experience metrics in Brazil.
By looking from outside in, we seek to incorporate a customer’s perception of the companies’ internal processes in order to increase satisfaction and profitability.
Our work is to create strategies and generate specific actions to improve customer experience.
SAX, making the difference
HERE CURIOSITY IS ENCOURAGED, TRANSPARENCY IS KEY, NONCONFORMITY IS WELCOME AND CHEERFULNESS IS A CONSTANT!