- Em 28 de junho de 2016
- In Sem categoria
- Por Erika Agostino
- 0 Comentários
The challenge was to improve the performance of the stores and thus reduce the gap of 59% between the performance of the best and the worst chain store. Besides, not one store had a compliance of 100%.
We modified the existing service quality program and involved and engaged all managers and store staff, and made them actively participate in the improvement process.
Result for the client:
With the involvement of the stores’ frontline staff, the gap dropped to 35%, and 30% of these stores achieved a compliance of 100%.
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