- Em 28 de junho de 2016
- In Sem categoria
- Por Erika Agostino
- 0 Comentários
The challenge was to reduce the average response time of messages coming via email and social networks, and standardize and simplify the answers given to all contact channels.
We implemented a quality program of continuous monitoring services and guided the training of the company’s operators.
Result for the client:
Reduction of the message response time by 60% and improvement in the quality of responses, what resulted in a 15% increase in the company’s NPS.
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