Tag: estratégia de experiência do cliente

Cliente Oculto

Atendimento ao cliente Disney: Veja mais sobre esse case de sucesso

A qualidade do atendimento ao cliente Disney fez com que a empresa fosse reconhecida como referência em experiência do cliente até mesmo […]

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Customer Experience

CX: 7 livros essenciais para ser um expert em Costumer Experience

O CX ou Customer Experience consiste nas ações que têm como foco melhorar a qualidade no atendimento ao cliente. Isso compreende todas […]

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